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Reply’s offer is aimed at fostering the success of its customers through the introduction of innovation along the whole economic digital chain. Given its knowledge of specific solutions and due to a consolidated experience, Reply addresses the main core issues of the various industrial sectors. Reply services include Consulting, System Integration and Digital Services. Reply’s offer covers three areas of competence: Processes, Applications and Technologies.
REPLY IS CONTINUALLY RESEARCHING, SELECTING AND MARKETING INNOVATIVE SOLUTIONS TO SUPPORT VALUECREATION IN ORGANISATIONS.
Artificial Intelligence and Machine Learning are of key importance to drive enterprise strategies.
With over 50 billion objects set to be networked and 900 million people sharing information on social networks, every day, millions of links become billions of events generating trillions of data items. This is the realm of big data, where diversity, volumes, speed of analysis, and value generation for the customer are the qualities that demand new architectures and new usage paradigms.
In recent years, cloud computing has become one of the most important revolutions for businesses to grapple with. And it is increasingly clear that this is just the beginning. The major world vendors’ offering of services and virtual environments has effectively transformed, if not overturned companies’ traditional concept of IT.
The ever-deeper integration with the new communication technologies (especially in the mobile arena), the social element of participation and collaboration, and the spread of multichannel methods have acquired crucial importance in the creation of CRM solutions that add real value, replacing the traditional models by a customercentric approach.
In the communication market, individual brands’, products’ or services’ presence on the various digital platforms, both for consumers and for employees, has grown in importance in recent years. This multichannel presence, with multiple target groups, is increasingly dialogue-based and interactive, a long way from the classic shopwindow model.
In recent years, ecommerce has become increasingly central to B2C relationships. Indeed, global ecommerce earnings are set to equal those from physical shops. More and more often, businesses are expanding their model with new multichannel strategies to offer consumers different touchpoints – both digital and physical – to use when buying products.
The Internet of Things is an enabler of connected products and solutions that, combined with technologies such as edge computing and artificial intelligence, make it possible to design and market value-added services, which are gaining in popularity in various fields, from the industrial sphere to public services. In the last years, for instance, sectors such as insurance and healthcare have seen the demand and use of connected platforms and solutions grow, thanks to the ability to monitor behaviors remotely, guaranteeing the privacy of users and, at the same time, reducing risks and improving the offer. Besides, when it comes to widespread connectivity, one of the main areas of development is also the smart home.
Through its consolidated expertise in devices, user experience and communication protocols and its knowledge of the main telco and media processes, Reply supports its customers in establishing scenarios and models for multichannel interaction. Reply creates new collaborative environments that offer: - convenient independent access to services and information; - integration of wireless and wired devices;
- an “always on” infrastructure for managing and distributing services and content.
Mobile devices are increasingly pervasive in consumers’ daily lives. Mobile-device developments combined with the growing takeup of new payment methods as alternatives to cash and as ways to transfer funds between private individuals (PtoP), are making the mobilepayments sector a very promising market for the coming years.
Reply further strengthened its position in the managed-security-services arena and in project-based and consultancy work. The Security Operation Centre’s (SOC) services and expertise grew considerably, requiring the set up of a second control room.
Social media has changed the way people find information and how they interact and communicate. People of all ages use this communication model in an increasingly pervasive and natural way in their daily lives. It has now been embraced on a massive scale by businesses, too, which have seized new opportunities for using these paradigms, both internally (employee networks) and externally (B2C or B2B), seeking innovative ways to connect their organisation/ brand/service with their customers and stakeholders.
REPLY COMBINES SECTOR EXPERTISE WITH A WEALTH OF EXPERIENCE IN THE SERVICES OFFERED, TOGETHER WITH AN ABILITY TO DELIVER ADVANCED TECHNOLOGY TO ALL MARKET SEGMENTS.
Reply is a leading technology partner for the telco & media industry, a market whose players are continually evolving and increasingly positioning themselves as suppliers of innovative services and digital content. As digitalisation becomes pervasive and the physical and digital realities merge, businesses’ means of communicating with the end consumer are changing radically and thus influencing the underlying models, processes, systems and technologies.
Reply is working with leading banks and insurance companies to develop solutions for the most important business areas, underpinned by profound and innovative changes to business models, operating processes, and underlying platforms.
Reply supports businesses in revamping and running their information systems, from strategic design to understanding and remodelling the core processes and implementing solutions to integrate applications supporting the extended enterprise.
The energy & utilities sector is going through continual change. In recent years, the spread of renewable sources and the adoption of new grid technologies have driven the main players’ investment strategies.
In the public-administration and health sector, a pressing need has emerged over the last year to cut costs while maintaining quality and enhancing citizens’ access to services. There are two contributory factors: the law, which has established ‘standard costs’ as a means of balancing local variations in service costs, and the operating framework, which sees the increasing use of bigdata, cloud-computing and internet technologies as a way to reduce overall expenditure. In this scenario, Reply brings to bear its expertise in the latest online services, by verticalising applications and skills to create dedicated solutions for managing the interface with business and the public.