Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Nowadays ICT organization face the challenge of changes in business needs: from infrastructure management to services management. The ITIL - Information Technologies Infrastructure Library - Methodology has become the main approach to these kind of matters, which allows organizations to update their IT processes in line with their business needs.
Reply approach to ITIL
Atlas Reply uses a specific methodology to design IT processes and services. It follows the Best Practice ITIL and ISO20000 guidelines, by means of the Adopt and Adapt method. This approach allows to insert, inside a reference framework, the organizational contest and the particular customer’s business needs in a flexible and effective way.
Atlas Reply Methodology
The ITIL methodology is based on completely ISO20000 integrated Best Practices. To adopt these Best Practices to re-organize IT processes leads to outstanding advantages in terms of cost reduction and, most of all, enhances efficiency of those services reflecting the strategic company’s needs. The ITIL approach is also meant to satisfy the requirements to comply with Sarbanes - Oxley (SOX), as far as IT is concerned.
Atlas Reply is the Reply Group’s company focused on services and solutions dealing with application management outsourcing, it offers ITIL and ISO20000 consulting services to design and improve IT processes.