Reply Logo
Menu
  • TOPICS
    TOPICS
    • Architecture
    • Artificial Intelligence & Machine Learning
    • AUGMENTED & VIRTUAL REALITY
    • Big Data & Analytics
    • Blockchain
    • Cloud Computing
    • CRM
    • Digital Experience
    • Digital Workplace
    • eCommerce
    • Game & Gamification
    • Industrie 4.0
    • Internet of Things
    • Mobile
    • Quantum Computing
    • Risk, Regulation & Reporting
    • Security
    • Social Networking & Crowdsourcing
    • Supply Chain Management
    • Video
  • INDUSTRIES
    INDUSTRIES
    • Automotive
    • Energy & Utilities
    • Financial Services
    • Logistics & Manufacturing
    • Public Sector & Healthcare
    • Retail & Consumer Products
    • Telco & Media
  • JOIN
    JOIN

    join reply work with us

    Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an i​mpact.
    ​Would you like to know more?

    Go to careers​​​​
  • ABOUT
    ABOUT
    • ABOUT
    • REPLY AT A GLANCE
    • ALL REPLY WEBSITES
    • CAREERS
    • OFFICE LOCATIONS & CONTACTS
    • Reply Code For Kids
    • INVESTORS
    • FINANCIAL NEWS
    • REPLY SHARE INFORMATION
    • FINANCIAL HIGHLIGHTS
    • FINANCIAL CALENDAR AND EVENTS
    • FINANCIAL REPORTS
    • SHAREHOLDERS' MEETING
    • LOYALTY SHARES
    • CORPORATE GOVERNANCE
    • EXTRAORDINARY TRANSACTIONS
    • NEWSROOM
    • News
    • Events
    • Press
    • Webinars
  • Login
    Your ProfileLogout
Choose language:
Reply Logo

Search

Salesforce.com

Best Practice

CRM AND CLOUD COMPUTING SPECIALISTS

Arlanis Reply is a reliable partner for the conception, development, implementation and continuous improvement of your Salesforce.com CRM system. As a specialist for migration and integration of CRM solutions, the company focuses on innovative technologies such as PaaS (Platform as a Service), SaaS (Software as a Service) and Cloud Computing.

FOCUS ON: CRM, Cloud Computing,

Arlanis Reply specialises in planning, producing and integrating Salesforce.com’s solutions and services. As Platinum Partner for Salesforce.com, Arlanis Reply has developed significant experience dealing with important EU realities, thereby consolidating a best practice approach on an international level.

Arlanis Reply Success Stories

Abbott Nutrition

Sales Force Management and KPI Reporting

Arlanis Reply has successfully conducted the construction, implementation and rollout of a Salesforce Sales Cloud for Abbot Nutrition, creating country independent templates for the EU and the Middle East. Among other things, support for the iPad has been integrated as a front-end box in the field.

alt-text

Customer Life Cycle Management

For D&B a Salesforce Sales Cloud was integrated with an ERP system as a data source for planning processes. Thanks to Arlanis Reply, D&B can now process large amounts of data in real time.​

Abbott Nutrition

Complex Customer Relationship Management

By Fresenius Kabi, Salesforce was implemented as the central CRM system with a connection to SAP as the leading ERP system. This solution made it possible for the user to control and to synchronize all the other systems with Salesforce.

alt-text

Salesforce CRM with call center connections

In just five months Arlanis Reply conducted the migration of the old system to a Salesforce system for ImmobilienScout24. By connecting an external call center cost savings were provided.

Abbott Nutrition

Customer Life Cycle Management

Beside the introduction of the Salesforce Sales Cloud, Arlanis Reply offered support for the introduction of the Salesforce Service Cloud for the help desk and the technical sales. In this context even the iPhone had been considered a front end for the field sales force.

Arlanis Reply Integration Platform

The Arlanis Reply Integration Platform is a universal system for data integration to quickly and easily convert data from any data format into any other format. The Universal Data Converter can migrate data from one system into a different system, exchange data via B2B and create import/export interfaces to applications.

A variety of in-house solutions expands the Salesforce.com portfolio, such as in the fields of:

  • Relationship management,
  • Call center management (call planner) as well as
  • Connectors to Lotus Notes and SAP for fast and easy data integration and migration.

Arlanis Reply customers include companies such as Abbott, Bilfinger Berger, Brainlab, Deutsche Rentenversicherung, Fresenius, Heraeus, ImmobilienScout24, Roche Diagnostics and other companies in the pharmaceutical and healthcare industries, service providers as well as media & IT and consumer products.

DOWNLOAD Abbott Nutrition - Sales Force Management and KPI Reporting (pdf) D&B - Customer Life Cycle Management (pdf) Fresenius Kabi - Complex Customer Relationship Management (pdf) Immobilienscout24 - Salesforce CRM with call center connections (pdf) Brainlab - Customer Life Cycle Management (pdf)

​ARLANIS REPLY

Arlanis Reply is the Reply Group company that specialises in planning, producing and integrating Salesforce.com’s solutions and services. Arlanis Reply supports companies through the switch from traditional CRM systems towards processes, strategies and tools to implement digital and multichannel CRM solutions. As Platinum Partner for Salesforce.com, Arlanis Reply has developed significant experience dealing with important EU realities, thereby consolidating a best practice approach on an international level. Thank to its experiences in the migration and integration of CRM solutions and to its abilities in the design of Cloud SaaS (Software as a Service) and PaaS (Platform as a Service) architectures, Arlanis Reply provides end-to-end services ranging from the migration towards SaaS CRM solutions up to the development and implementation of a comprehensive plan of Digital CRM, including social media marketing as well as social media listening and monitoring. Arlanis Reply is the first Salesforce.com partner to open a Social Media Command Center based in Germany at the Monaco Reply offices.

RELATED CONTENTS

Salesforce Marketing Cloud

Case Study

KWS Saat: A news cockpit for farmers

The seed manufacturer KWS SAAT is committed to a close partnership with customers. Arlanis Reply assisted in accompanying farmers in the cultivation process with personalized information using the Salesforce Marketing Cloud.

KWS Saat A news cockpit for farmers 0

AWS

Case Study

Hörmann Group: 10 Day Cloud Onboarding

Hörmann Digital, a newly founded company within the Hörmann Group, launches several new AWS cloud projects. Comsysto Reply supported with the initial launch and made sure that the client had enough in-house knowledge for the next steps.

08.11.2020 / Raconteur

Press Article

Financial institutions embrace multi-cloud to accelerate innovation

As pressure mounts on financial services firms to adopt new business models, Reply and independent experts from Imperial College London analyse the four key factors that appear to be influencing Cloud deployment models and the extent of adoption, in this latest Raconteur Special Report.

 
 
 
 
Reply ©​​ 2021​ - Company Information
  • About Reply​
  • Inves​tors​​
  • Newsroom
  • Follow us on
  • ​
​
  • ​Privacy Policy
  • Privacy Notice (Client)
  • Privacy Notice (Supplier)
  • Privacy Notice (Candidate)
  • Modern Slavery Act Tran​sparency Statement (UK & IR)​
​​Reply Enterprise Social Network​​