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11 July 2019
Reply Office Munich, Design Thinking Lab
Digitisation and competitive pressure are forcing companies to bring innovations to market faster and faster and to work flexibly with new business models. Anyone who wants to remain competitive in the long term must identify opportunities early on - and above all act.
At the same time, digitization offers countless opportunities for companies to optimise their processes. Successful energy suppliers define themselves as service providers and energy consultants for their customers. The prerequisite for this is that they win customers through new digital services and retain them through a unique Customer Experience.
Power Reply shows you how this can be achieved in a Customer Experience Bootcamp for energy providers. On 11 July 2019 between 9:30 a.m. and 4:30 p.m. these insights await you:
A small peek into the highlights of the agenda:
Take an exclusive look at these topics in an interactive format and generate joint impulses for your business in two Design Thinking Workshops on the topics of
Customer Experience in Sales and Marketing and
Customer Experience in Service.