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Bootcamp: Customer Experience - Insights for Energy Suppliers

Customer Experience Bootcamp

11 July 2019

Reply Office Munich, Design Thinking Lab

Digitisation and competitive pressure are forcing companies to bring innovations to market faster and faster and to work flexibly with new business models. Anyone who wants to remain competitive in the long term must identify opportunities early on - and above all act.

At the same time, digitization offers countless opportunities for companies to optimise their processes. Successful energy suppliers define themselves as service providers and energy consultants for their customers. The prerequisite for this is that they win customers through new digital services and retain them through a unique Customer Experience.

Power Reply shows you how this can be achieved in a Customer Experience Bootcamp for energy providers. On 11 July 2019 between 9:30 a.m. and 4:30 p.m. these insights await you:

  • The new consumer: What energy customers expect today
  • SAP Customer Experience: Seamless Customer Journey for utilities
  • SAP Customer Experience and Product Bundles: Learning from the Best - Examples of successfully implemented solutions

A small peek into the highlights of the agenda:

  • Gloria Wohlfeil, New Business Sales and Marketing Manager at Stadtwerke München, explains how Stadtwerke München is organizing itself in order to advance digital business models more quickly.
  • Martin Dorer, Responsible for SAP CRM & Self Service Portale, badenova AG & Co. KG, gives an insight into Existing Customer & Campaign Management 2.0.
  • Antonija Scheible, Chief Digital Officer / Chief Information Officer, SWU Stadtwerke Ulm/Neu-Ulm, presents how energy, public transport and telecommunications are bundled in the new customer service of the SWU Group.

Take an exclusive look at these topics in an interactive format and generate joint impulses for your business in two Design Thinking Workshops on the topics of Customer Experience in Sales and Marketing and Customer Experience in Service.

Register at or via your personal contact at Power Reply.