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Atlas Reply, the Reply Group company specialised on IT Governance, provides services to maximize the efficacy, the efficiency and the productivity of IT assets using qualified methodologies and automation techniques to manage and evolve processes, solutions and applications. The Covid-19 pandemic has shown the importance of Business Continuity and Crisis Management for the correct management of risks and critical events.
Business Impact Analysis (BIA), Business Continuity Plans and Crisis Management Process are amongst the processes that Atlas Reply masters with its strong ITIL competencies, consultancy and implementation skills. Partner of both ServiceNow, Atlas Reply creates solutions for BIA and Crisis Management processes automation that are integrated within the existing Customer landscape.
The Covid-19 pandemic has shown how important correct prevention and risk management is, especially in a sensitive field such as public health, to ensure the formal and organized management of a crisis or event that could become catastrophic.
For example, the discontinuity of supply chain caused by any predictable or unpredictable event is certainly an element of very high criticality, which can easily lead to a crisis, that is "an event that threatens to harm the organization or its stakeholders” and that determines "a transformation process in which the current system can no longer be maintained".
Therefore, Business Continuity Management must play a fundamental role in the more general Risk Management activities, providing tools for the assessment of business impacts (Business Impact Analysis), defining strategic and operational plans for maintaining business continuity (Business Continuity Plan) which are able to determine technical and operational requirements for the adoption of adequate technologies and support methodologies.
Where a crisis is faced, it is essential to be provided with a specific Crisis Management plan, namely a global process previously defined, approved and verified, that will be applied during and after the crisis itself, with the support of specific enabling technologies.
Very often experience shows that BIA, BCPs and Crisis Management plans, although correctly defined and distributed by the responsible organizational structures, do not see actual implementation and enforcement through specific information systems, but remain documentary "organizational" procedures that leave the actors maximum freedom in the application, in terms of mode of action and tools.
Plans and processes must be regularly tested and evaluated by the involved actors in order to be prepared to manage a crisis, but this doesn’t happen because a crisis is perceived as a remote likelihood. So, when a crisis arises, companies are unprepared.
In the event of a crisis, an immediate, coordinated and well-organized response is a necessary, although not sufficient, element for minimizing damage, and the use of specific information systems is often the critical success factor.
Atlas Reply provides services in the Information Technology Governance arena: all that is about processes, practices and solutions aimed at maximizing the efficacy, the efficiency and the productivity of the IT assets, supporting the digital transformation as an enabler for achieving the company goals. Atlas Reply is focused on: IT Application and Architecture, enterprise process intelligent automation, DevOps and Cloud Management.