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As technology moves forward and data-transmission networks develop, the IoT (Internet of Things) can now evolve from the M2M (Machine to Machine) concept to a P2M (Person to Machine) relationship. In specific arenas, like health, social care, and wellness on the go, the P2M relationship enabled by a powerful interaction between smart objects (with sensors) and people revolutionises established service-delivery processes, bringing real economic benefits and improving process effectiveness. The number of connected devices is currently projected to rise from 900 million in 2009 to 26 billion by 2020, while the related services will grow to be worth around €200 bn in revenue.
Stakeholders can radically redefine care processes, bringing clear benefits with improved quality of life, drastically reduced costs, and engaging broad strata of the population.
Santer Reply, has long been at the forefront of clinical health applications and system integration. The company provides a
Person to Machine (P2M) platform for behaviour monitoring, situation analysis, decision-support systems, and resource and process optimisation. The idea is to create an adaptable, interconnected, dynamic, extensible, flexible network and service infrastructure that is not tied to one single verticalisation. This platform establishes a new model for supplying services to the individual. It places the service user at the heart of the process, with the ability to access a wide and varied portfolio of services within a single integrated process, according to their needs.
In an environment like Health and Social care, the platform enables chronic-disease sufferers to enjoy a good quality of life at home for longer, surrounded by their loved ones and home comforts. Thus, it supports care-in-the-community initiatives and minimises the need for admission to sheltered facilities.
Through remote monitoring of physical and environmental parameters, with the opportunity to collect data both in the comfort of their homes and when out and about on their daily business, users enjoy better quality of life and a greater sense of independence and self-sufficiency. In Wellness sectors, the platform provides users undertaking physical activities with up-to-the-minute information in real time about their health and lifestyle, enabling fully personalised training regimes and activity cycles to be devised for them. The platform’s high level of integration is the main innovation implemented at service level. The data it collects by remotely monitoring physical parameters (e.g. heartbeat, saturation, blood pressure, and body weight) and environmental ones (movement, time spent sitting, opening/closing doors, etc.) feeds into a behavioural profile. A cross-analysis of the data identifies the potential impact of altering the user’s habits. Thus, problems can be predicted by planning targeted actions and feedback from relevant professionals (e.g. social workers, family doctors, or personal trainers). Santer Reply’s P2M platform offers a way to tackle issues and processes in active ageing, social inclusion, integrated social and health care, and wellness on the go, by reaching more users and offering better service coverage, precisely by investing in IoT.