Syskoplan Reply developed a consistent
Customer Relationship Management solution for Deutsche Börse. SAP CRM standard software was refined to create a solution specially tailored to the needs of Deutsche Börse that optimally supports the business processes for the specialised areas.
Piaggio & C. S.p.A. implemented the SAP R/3 platform for the management of the main business processes. The solution identified by the Piaggio Group together with Syskoplan Reply is the SAP SRM platform.
Reply and the University of St. Gallen use the Design Thinking methodology to support companies that want to tackle challenges like development of new product and service prototypes, "idea-boost" from outside, establishment of new business models, changing actual structures and improvement of innovation culture.
Implementation of marketing campaign management and stock exchange specific business partner structures; significant involvement in coordinating development and in realizing functional extensions and system integration have been realised by Reply.
Volkswagen Financial Services pursues a consistent CRM strategy in customer care.
Processes and company organisation structure have been organised according to
customer groups and aligned to customer requirements. This customer-oriented
IT architecture requirement was met with the implementation of SAP CRM for a
standard customer care and SAP NetWeaver™ as a systems integration platform. Reply designed and implemented major parts of the overall architecture.
Thanks to analytical CRM by SAP®, Audi knows exactly what its customers are interested in, and is hence able to offer customers support in a more holistic manner. The aim of customer relationship management is to ensure that each and every customer contact with Audi is a positive experience. With first rate support by Reply, the project was implemented successfully and efficiently.