Macros eWorkplace

The ECMSuite for the 360° optimization of your processes and procedures

Macros Reply eWorkplace

MACROS EWORKPLACE – THE ECMSUITE: COCKPIT FOR THE EFFICIENT PROCEDURAL AND DEPARTMENTAL PROCESSING

Macros eWorkplace is the ECM-Suite for document and procedural processing without media breaks: Every step of the document cycle – from initial customer contact to response – is completely digital and fully integrated. At the heart of Macros eWorkplace is the eClient with electronic inboxes and electronic filing systems. Input and output management, incoming post distribution and workflows makes the processing of standard tasks easier.

Macros eWorkplace (formerly called Macros inbox & eFile) is used for efficiently processing in standardised procedures – from the inbox to the outbox. The electronic inbox contains all the processes, orders and messages for which you are responsible, as well as the follow-up items. One click takes you to the electronic file. You can see all decision-relevant information about a customer or a contract, bundled together from various systems into one view. Thanks to the integration, Macros eWorkplace enables the context-related jump to your department systems. Naturally, all common Office, e-mail and host systems are also seamlessly connected. As a cockpit for procedural and department processing, Macros eWorkplace provides a 360-degree view of the customer, which is reflected by considerably improved customer service.

MACROS EWORKPLACE MEANS:

  • Efficient processing of incoming documents
  • Automatic, intelligent distribution to individual or group mailboxes
  • Overview of all procedures, messages, documents and appointments in the electronic mailbox
  • Direct jump to the electronic file and other programs: 360-degree view of all information relevant to the context and its processing
  • Short processing times: optimum customer service
  • Adaptors to all common archive/storage systems, Office and e-mail systems, specialist applications, core systems, etc.

Client's Voice

Best Practice

Experiences of our clients

„During the presentation of the Macros eWorkplace, we were convinced by the complete workflow-supporting mailbox and the e-file solution with distribution guidelines. Moreover, the team impressed us by its technical expertise and project experience in the insurance industry.“

Gerald Schlesinger, Project Manager, Helvetia Versicherungen AG, Austria

Experiences of our clients 0

Macros eWorkplace: Components of the ECM-Suite

Product

Macros eWorkplace: Components of the ECM-Suite

More than almost any other manufacturer, Macros Reply has committed itself to the task of using Macros eWorkplace to support the entire process – from document receipt to outbox. Via this “closed loop” approach, all stages of customer communication and procedural processing are optimised in their entirety.

The components of the ECMSuite at a glance

Macros eWorkplace Components of the ECM-Suite 0

eWorkplace for dark processing

Product

Automatic Dark Processing: when the “wonder” takes place in the dark

Automate the handling of your business processes with Macros eWorkplace: as a fully automated dark processing without any assistance of a case handler or as a "grey processing", processed by a case handler but partially automatically in selected stages of the working cycle.

Automatic Dark Processing when the “wonder” takes place in the dark 0