Merging specialist and IT knowledge
Macros Reply staff speak the language of insurance companies, speak the technical jargon and understand the typical challenges that arise. Macros Reply places the same demands on its products. They support the insurance staff along the entire value chain, from the physical arrival of the post to processing the completed case, from customer to customer, every step of the way. Whether it’s for claims processing or application processing, for health insurance processes or vehicles:
Macros InsuranceSuite automates and digitises your processes.
PublicSuite industry solution is based on Macros eWorkplace and assists in efficient handling of your standardised processes in federal agencies – from inbox to outbox. Even when processing larger volumes, such as with allowances, case handlers profit from the support which PublicSuite integrates deeply into existing systems: data pre-allocation and departmental processing without media breaks.
Whether you are at home in the industrial, commercial or service sector:
Macros Reply also offers solutions tailored specifically to your individual challenges. Macros Reply system solutions are especially beneficial for sectors with a high volume of similar processes. Here, case processes are standardised and improved qualitatively and quantitatively and in terms of being interruption-free; which means customer satisfaction ultimately increases.
It is becoming increasingly apparent that potential for rationalisation lies mainly in improving cooperation between several employees who are working together on one process, each with specific tasks. This processing across several stations is particularly prominent at banks, for example in the lending business.