Customer Experience

Humanizing Digital

Our vision that facilitates digital life

Humanizing Digital 0

Brand Engagement

Avvio Reply

Avvio Reply is the UK company specialising in Brand Engagement and Internal Communications.

Avvio Reply's purpose is to realise the full value of a company's employees. Avvio Reply develops effective internal communications to articulate strategy and vision in a meaningful way enabling employees to understand, connect and realise their role in it.


Full Service Digital Agency


Bitmama is one of the most important Digital creative Agencies in Italy.

By combining the creative talent of the Armando Testa Group and Reply’s technological excellence, Bitmama addresses the brand market with a multiplatform approach. Bitmama specialises in consulting and conceptual design for Digital Branding.


Mobile & Social

Triplesense Reply

Triplesense Reply is the German specialist for Digital Strategies and Customer Experience in commercial and end customer markets.

Triplesense Reply designs digital touch point experiences for a perfect user experience: this applies to classic online projects such as websites and portals as well as Mobile solutions, e-commerce, Individual Applications or Social Media projects.


Case Study

B2B platform for KAO, a leading provider of beauty care products worldwide

KAO Germany, the world's leading provider of haircare and cosmetics products, implemented with Triplesense Reply a mobile-optimised B2B portal for the two salon-exclusive haircare brands of Goldwell and KMS California.

KAO Portal

14.09.2016 - 15.09.2016 / Cologne


dmexco 2016

Profondo Reply and Portaltech Reply participate in dmexco, the world’s leading exposition and conference on digital marketing, taking place in Cologne on 14 – 15 September 2016.

Emotional Digital Experience

Case Study

Global dialysis service portal for Fresenius Medical Care

Fresenius Medical Care's new dialysis service portal offers customised content and relates emotional stories that address every target group worldwide. Thus, the portal helps to improve the lives of dialysis patients and represents a benchmark for competitors. Triplesense Reply developed the concept for the service portal, which presents emotional stories and facts on dialysis.

Global dialysis service portal for Fresenius Medical Care 0


News & Communication

Reply’s digital experience takes a step forward with xister

Reply ​is strengthening its presence in the digital experience space with the acquisition of xister, digital creative agency and leader in consulting and in the development of digital branding strategies and solutions.

10.03.2016 / Digital Experience

News & Communication

Emotion and Innovation: Alfa Romeo selects Reply as 2016 Partner

Reply consolidates its relationship with the FCA Group, securing a technological, strategic and creative partnership with Alfa Romeo EMEA (Europe, Middle East and Africa), and confirms its position in the Digital Experience global market with the creation of an International Team, coordinated by Associate Partner Niccolò Magnani and Reply Creative Director Francesco Milanesio.

Emotion and Innovation Alfa Romeo selects Reply as 2016 Partner 0

23.02.2016 / Augmented Reality

News & Communication

Forge Reply partners with Daikin in creating the Daikin YEAR app, the first Augmented Reality Calendar

Forge Reply has partnered with Daikin for the development​ and launch of Daikin YEAR app​, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.

Forge Reply partners with Daikin in creating the Daikin YEAR app, the first Augmented Reality Calendar 0

06.06.2016 / Hamburg


relaunch Konferenz

Open Reply participates in the relaunch Konferenz taking place in Hamburg on June 6th, 2016.

Curated Entertainment

Case Study

Sky: Environmental Branding

Inspired by the Royal Academy summer exhibition Avvio Reply worked with Sky to turn their shiny new Hub building into a gallery like environment. Sky people loved their new working environment and as a result Avvio Reply is now responsible for branding the ever growing Sky campus.

Sky Environmental Branding 0

05.11.2015 / Digital Experience

News & Communication


A double win for Bitmama. Bitmama won two awards for one project at the Integrated Communication Awards 2015, the European competition that rewards the best integrated communication campaigns, represented in Italy by Assocomunicazione. The "50 years of Taste and Rhythm" campaign, created by Bitmama for Fiesta Ferrero, was awarded a silver in the "Product Launch/Relaunch/Trial Campaigns" category and a bronze in the "Integrated Communication" category.

Smart Glasses

Case Study

Magneti Marelli together with Reply take the Motor Show by storm with "Smart Glasses"

An innovative application has been combined with a sustainable paper design that, in a few simple steps, becomes a pair of 3D glasses. This is the immersive brand experience created by Bitmama and Forge Reply in cooperation with Magneti Marelli.

Magneti Marelli together with Reply take the Motor Show by storm with

Employee Engagement

Case Study

British Gas Multi-Channel Leadership Event

British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.

British Gas Multi-Channel Leadership Event 0

11.11.2015 / Frankfurt am Main


Techettes Talk - Human Centered Design

Triplesense Reply takes part in the Techettes Talk on 11​ November 2015 in Frankfurt am Main with the speech of Julia Saswito and Astrid Wunsch „Human Centered Design - Strategien und Denkanstöße für langfristigen Erfolg“.

eCommerce design

Case Study

Monsoon & Accessorize eCommerce

As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.

Monsoon & Accessorize eCommerce 0

08.10.2015 / Digital Experience

News & Communication

"Annual Multimedia Award 2016": Gold for Triplesense Reply

Triplesense Reply, the digital agency of the Reply group, put in an impressive performance at the prestigious “Annual Multimedia Award 2016” with its international storytelling platform URBAN HUB for ThyssenKrupp Elevator by winning gold in the category Content Marketing/Publishing.

Employee Engagement

Case Study

UniCredit Launching the new Intranet

UniCredit developed one platform, called OneGate, as the place to go for group company-wide information. Avvio Reply were engaged to help communicate this new intranet across Europe in 20 countries, encouraging people to use it and understand the benefits it would bring to their working day. The campaign was delivered within four weeks of receiving the brief. Avvio Reply worked collaboratively with UniCredit in Italy to ensure their tight deadlines were met, on time and within budget.

UniCredit Launching the new Intranet 0

Responsive design

Case Study

Sky Mobile Intranet

After building a bespoke intranet for Sky many years ago Avvio Reply then repurposed the UX and live content to optimise the intranet for mobile devices. Working with Sky, Avvio Reply prioritised the content and designed the UI so that the essential features could be reached on the move at the touch of a button. The mobile version has now been live and stable for several years, and gives employees the ability to view videos and comment on articles from their iPhone and BlackBerry devices. All the content is controlled from a central CMS. The Intranet provides 16,000 employees with the latest news and updates.

Sky Mobile Intranet 0

16.09.2015 - 17.09.2015 / Cologne


dmexco 2015

Reply is taking part in dmexco 2015, the leading international trade fair and conference for the digital economy in Cologne​​ from 15 - 16 September. With the slogan “Bridging Worlds” they are combining all aspects of the “digiconomy”. Under the motto “Reply – Connected Digital Experience” the specialists from the Reply network are presenting the latest cross-sector developments and IT technologies at dmexco.

Responsive Design

Case Study

International storytelling platform for ThyssenKrupp Elevator

Traffic jams, air pollution, and rapid growth? URBAN HUB offers approaches for "smart cities" and is more than just a storytelling platform: It is aimed at urban planners and everyone involved in the future of mobility. It invites people to share their own stories relating to encouraging concepts for success and smart mobility.

International storytelling platform for ThyssenKrupp Elevator 0

18.03.2015 / Digital Customer Engagement


Be Obsessed By Data…But Don’t Forget About The Customer

Data is fast becoming fundamental to understanding customers and their behaviour, which in turn is helping brands successfully evolve their Digital Customer Engagement.

Employee Engagement

Case Study

British Gas Campaign to encourage participation

Avvio Reply challenge was to promote 'stories of pride' from around the business and use these to inspire people and reinforce the British Gas values. Avvio Reply developed a campaign with a simple identity that was a call to action to share. Within the first month the site received 68 stories of pride, 20 of which were video.

British Gas Campaign to encourage participation 0

Social Media Engagement

Case Study

Hill’s Pet Nutrition Facebook campaign

Hill’s Pet Nutrition looked to Avvio Reply to raise brand awareness of their latest pet foods - SciencePlan and Ideal Balance. Avvio Reply decided to capitalise on their established social following and design and develop engagement activities that could be enjoyed and shared by consumers on their Facebook page. Avvio Reply delivered two popular social media campaigns across the year, one for each product – Kibble Quest and Balancing Act.

Hill’s Pet Nutrition Facebook campaign 0

26.01.2015 / Digital & Luxury


Luxury vs Digital: The Culture Clash

We were so inspired by Federico Barbieri, renowned SVP Digital and eBusiness for the Kering Group, after hearing him share his expertise at the Drapers Digital Forum, we asked him to share his views on the luxury and digital culture clash…

User Experience Design

Case Study

The new goes live

Bitmama, the creative digital communications agency, is assisting leading casual-clothing brand, Napapijri, to launch its new website

The new goes live 0

29.11.2014 / Customer Loyalty


How getting consumers to fall in love with your brand is the key to customer confidence

Today’s consumer is hard to please at the best of times and brands go to great lengths to gain not only their attention, but also their trust. So in such a competitive market, how do brands look to build customer confidence in the digital age?

Marketing Tool Kit System

Case Study

Vodafone B2B Enterprise Marketing Collateral

Vodafone has a large technical product portfolio, with a multitude of offerings that make it hard to understand. Avvio Reply provide Vodafone European markets with comprehensive marketing collateral – communication toolkits that contain compelling messages and material to enable staff to promote B2B enterprise products to their business customers.

Vodafone B2B Enterprise Marketing Collateral 0

Campaign Video

Case Study

Vodafone Simplified Collaboration Video

Vodafone has developed its offering for customers from mobile services to a full comms and Office suite, called Vodafone One Net. Avvio Reply created a short video to make it simple for the B2B market to grasp. Avvio Reply created storyboard concepts, then shot and made the video in multiple languages. Avvio Reply set the scene in the first 30 seconds so that people could quickly understand the overall concept, then Avvio Reply explained very simply how One Net works.

Vodafone Simplified Collaboration Video 0

24.11.2014 / Digital innovation


UK brands leading the way in digital innovation

In a world where shoppers are more tech savvy than any brand, where customers don’t have to leave the comforts of their own homes to buy something, and where budding fashionistas can search a million and one online sites to find inspiration and advice; how do retailers grab the attention of, and convince, the ‘on foot’ shopper to even enter their shops? …Through the use of a digital window display!

Web App

Case Study

Telefonica launches groundbreaking employee recognition app

Reply scoped, developed, built and delivered the internal web app, Recognise_D, to increase employee engagement and support business strategy at Telefonica. The new employee recognition programme was launched in conjunction with Telefonica’s fresh corporate strategy, which focuses on the values of Discover, Disrupt and Deliver.

Telefonica launches groundbreaking employee recognition app 0


News & Communication

Triplesense Reply wins ThyssenKrupp Elevator

In a pitch against leading competitors Triplesense Reply wins ThyssenKrupp Elevator as a new customer. ThyssenKrupp Elevator is one of the leading elevator companies in the world. Now Triplesense Reply is developing a digital storytelling platform for ThyssenKrupp Elevator based on WordPress.

Employee Engagement

Case Study

Unilever #brightfuture campaign

#brightfuture was developed to create a community of people who believe it’s possible to build a world where everyone lives well and lives sustainably. Avvio Reply created a campaign that worked globally. Giving guidance and flexibility for the markets to make it their own. #brightfuture has been rolled out in over 35 countries (to date) with over 7,500 employees actively engaged in the ‘movement’.

Unilever #brightfuture campaign 0