10.05.2017 - 11.05.2017 / London

Event

Gartner Customer Experience & Technologies Summit 2017

Reply takes part in Europe’s most important annual gathering for IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Attendees to the event will discover a greater breadth and depth of CX content.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

Gartner Customer Experience & Technologies Summit 2017 0

Chatbot

Best Practice

The new challenge for Contact Centre Automation

Syskoplan Reply has developed a new customer care service using the chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of artificial intelligence.

Customer Centric

Case Study

Customer centricity in Cloud

Edenred, the company behind internationally renowned products like Ticket Restaurant®, sought to modernise its sales processes and optimise company-wide collaboration across all departments. Arlanis Reply is helping Edenred to redefine processes and implement a cloud-based CRM solution.

Customer centricity in Cloud 0

08.03.2017 / Munich

Event

Cluster Reply Summit 2017 – Autonomous Agents

On March 8, 2017, the Cluster Reply Summit 2017 "Autonomous Agents - the Future of Customer Interaction" takes place in Munich. In an exclusive round, Cluster Reply’s experts explain the latest developments to improve customer interaction with chatbot solutions in which autonomous agents actively communicate with customers.

Chatbot

Best Practice

Chatbots: a new, customer-oriented communication channel

A chatbot is not just about technology. A chatbot is a new, customer-oriented communication channel that uses machine learning tools to connect the company with its stakeholders.

Chatbots a new, customer-oriented communication channel 0

Chatbots

Best Practice

Chatbot for Automotive

Reply supports customers in the automotive industry by implementing ChatBot applications for Car Configurators, After Sales Services and Customer Interaction Center Support.

Chatbot for  Automotive 0

Chatbots

Best Practice

CIC Chatbot

Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.

Cloud-based CRM solution

Case Study

Above the Clouds - Airberlin lifts CRM into the Cloud!

airberlin opted to introduce Salesforce as the leading provider of cloud-based CRM solutions, and to use the support of Arlanis Reply as an experienced Salesforce Gold Consulting Partner. Arlanis Reply adapted Salesforce.com to the requirements of the customer, so that the Sales department can directly create contractual content using a flow / wizard.

Above the Clouds - Airberlin lifts CRM into the Cloud! 0

29.11.2016 - 30.11.2016 / Milano

Event

Forum Retail 2016

Click Reply and Cluster Reply take part in Forum Retail 2016, the annual event created for professionals of the retail world. The event is an opportunity to share experiences and evaluate new ideas for the business of the future.

Customer Experience Transformation

Brochure

How to Create the Right Holistic Experience for Consumers

Reply outlines the right approaches that you can use to generate value, maximise customer satisfaction and deliver success.

Reply Digital Transformation framework merges state of the art methodological, business and technical approaches, in order to ensure effective delivery of a transformation program in a reduced time elapsed.

25.05.2016 - 26.05.2016 / London

Event

Gartner Customer Strategies & Technologies Summit

Reply takes part in Europe’s most important annual gathering of business and IT professionals focusing on customer centered initiatives. Attendees are able to know how complex digital transformation projects have been successfully managed, bringing value to the enterprises and increasing customer satisfaction.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

15.03.2016 - 18.03.2016 / Hanover

Event

Salesforce World Tour @ CeBIT 2016

Arlanis Reply participates in the Salesforce World Tour taking place in Hanover from 15th-18th March 2016. Arlanis Reply supports companies in customizing Salesforce solutions according to their specific needs and business models. Besides Marketing, Sales and Services, Arlanis Reply offers profound expertise in the fields of Mobile and the Internet of Things (IoT).

23.02.2016 / Augmented Reality

News & Communication

Forge Reply partners with Daikin for the Daikin YEAR app

Forge Reply has partnered with Daikin for the development and launch of Daikin YEAR app, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.

11.02.2016 / Turin

Event

Microsoft Dynamics CRM Online

Cluster Reply and Microsoft host an event to present a dynamic, collaborative and agile approach for sales within the Manufacturing market, based on the Dynamics CRM platform.

CRM for Stock Exchange

Case Study

Best Customer Service

Syskoplan Reply developed a consistent Customer Relationship Management solution for Deutsche Börse. SAP CRM standard software was refined to create a solution specially tailored to the needs of Deutsche Börse that optimally supports the business processes for the specialised areas.

Best Customer Service 0

17.11.2015 - 19.11.2015 / London

Event

Modern Marketing Experience

Riverland Reply takes part in the Oracle Modern Marketing Experience, on 17th - 19th November 2015 in London, presenting the Marketing Automation Services.

10.11.2015 - 11.11.2015 / Rome

Event

Auto CRM & Marketing Excellence 2015

Reply takes part in the fiftheen edition of Auto CRM & Marketing Excellence which takes place in Rome from 10th to 11th November 2015.

Oracle Cloud solutions

Video

The right tool for an accelerated world

Discover how Riverland Reply can support you with service-oriented, fast and scalable Oracle Cloud Solutions such as Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Service Cloud and Oracle Social Cloud.

Watch the video!

06.07.2015 / Frankfurt am Main

Event

Aviation Event

Arlanis Reply and Riverland Reply participate in the Aviation Event, which takes place in Frankfurt, House of Logistics and Mobility (HOLM), on 6 July 2015.

09.06.2015 / Frankfurt am Main

Event

Sales & Marketing in Perfection: Siebel CRM, MDM and Eloqua

Riverland Reply will host an event on 9 June 2015 at Hotel Roomers in Frankfurt a.M. dealing with the topic: Siebel CRM, MDM and Eloqua joining forces - Sales & Marketing in perfection.

SAP CRM

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets. Xpress Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.

Contextual Marketing

Product

How to engage your customers with a tailored experience

Hi engage is a Contextual Marketing solution that enables brands and companies to open new, direct and customized communication channels with their customers.

How to engage your customers with a tailored experience 0

CRM and SaaS

Best Practice

CRM AND CLOUD COMPUTING SPECIALISTS

Arlanis Reply is a reliable partner for the conception, development, implementation and continuous improvement of your Salesforce.com CRM system. As a specialist for migration and integration of CRM solutions, Arlanis Reply focuses on innovative technologies such as PaaS (Platform as a Service), SaaS (Software as a Service) and Cloud Computing.​

24.09.2014 / Beilngries

Event

23rd CRM/BI Forum

Cluster Reply participates in the 23rd CRM/BI Symposium on 24 September 2014 in Hirschberg Castle, Beilngries.

15.07.2014

News & Communication

Cluster Reply is nominated as one of Microsoft Dynamics' worldwide strategic partners

Cluster Reply has been nominated Microsoft Dynamics' strategic partner by Microsoft. This places Cluster Reply in the Microsoft Dynamics Inner Circle, a restricted group of highly-specialised international partners for Microsoft Dynamics technology.

28.09.2014 - 02.10.2014 / San Francisco

Event

Oracle Open World 2014

During the Oracle OpenWorld 2014, the main Conference focusing on Oracle new technologies and methodologies, Reply organises, for the seventh year running, a meeting dedicated to the Oracle and Reply customers present in San Francisco.

14.10.2014 - 16.10.2014 / Leipzig

Event

DSAG-Annual Congress 2014

Reply will again participate in this year‘s DSAG Annual Congress from October 14-16 in Leipzig. This year’s motto of the Congress is “Customer First – on the search for future orientation and sustainability”, where the customer view is the focal point.

CRM and BI for Banks

Case Study

DAB Bank focuses on optimization in the CRM and BI upgrade

Especially in banking, BI solutions are important management tools that enable decision making and the preparation of marketing campaigns based on facts. DAB Bank chose Riverland Reply for upgrading Siebel Customer Relationship Management (Siebel CRM) 8.1.1.7 with Computer Telephony Integration (CTI) as well as to integrate Oracle Business Intelligence 11g (OBI).

SAP HANA & GAMIFICATION

Case Study

A company-wide SAP CRM solution for SCHOTT

In order to improve the company's competitiveness, SCHOTT decided to implement a company-wide CRM solution. Syskoplan Reply supported the international implementation of a future-orientated CRM solution based on SAP HANA, which includes gamification elements.

A company-wide SAP CRM solution for SCHOTT 0

Microsoft

Award

Microsoft Dynamics President’s Club
for the second year running

Cluster Reply has been re-confirmed among the top five percent Microsoft Dynamics partners worldwide who reach key business milestones, while maintaining a constant dedication to achieving high levels of customer satisfaction and an active pursuit of product and technological innovation.

CRM FOR ENERGY

Best Practice

SMART SELLER TO SUPPORT SALES CAMPAIGNS FOR THE ENERGY WORLD

Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.

CUSTOMER LOYALTY

Best Practice

BUILD AND KEEP CUSTOMER LOYALTY USING THE COALITION PROGRAM

A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.

Omni-channel Experience

Best Practice

IT'S ALL ABOUT SERVICES FOR CUSTOMER

​Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.

Pay-per-View System

Case Study

Reply realizes the Pay-per-View management systems for Mediaset Premium’s Digital Terrestrial

Reply worked with Mediaset’s Systems Management to develop the application processes, to create the Pay-per-View systems and the integration architectures on the Digital Terrestrial platform.

CRM for Automotive

Case Study

IMPROVE VOLKSWAGEN CRM FOR FLEET MANAGEMENT

Volkswagen fleet management business has been integrated into complex processes and strengthened with Oracle Siebel CRM, Oracle BI and BI Publisher International.

Reply CRM Strategic Framework

Best Practice

Are you ready for a breathtaking customer journey?

Reply’s new CRM framework helps businesses to increase engagement and foster loyalty among their end consumers in an omni-channel experience. The framework exploits the potential in the data, integrates traditional CRM systems, and reaches the consumer at various digital touchpoints throughout their customer journey.

Are you ready for a breathtaking customer journey? 0

CRM for Broadcasters

Case Study

Mediaset Premium: the evolution toward a customer-centric model

Reply is one of the the main IT partners of Mediaset for the Premium initiative and is accompanying the growth of new business by contributing to the definition and fulfillment of the plan for the implementation and development of systems to support business.

Integration

Best Practice

Arlanis Reply Integration Platform

The Arlanis Reply integration platform is a universal data conversion system to quickly and easily convert data from any data format into any other format. It is suitable for almost any project and, due to the specially developed architecture, can be perfectly integrated into other applications. The integration platform can migrate data from one system into a different system, exchange data via B2B and create import/export interfaces to applications.

05.06.2014 / Frankfurt am Main

Event

QlikView CRM Forum

Reply participates in the QlikView CRM Forum, the event dedicated to the most current CRM trends. The Forum shows opportunities for the marketing, sales and service departments of companies when using QlikView technologies.