Chatbots

Best Practice

Chatbot for Automotive

Reply supports customers in the automotive industry by implementing ChatBot applications for Car Configurators, After Sales Services and Customer Interaction Center Support.

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Chatbots

Best Practice

CIC Chatbot

Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.

Customer Experience Transformation

Brochure

How to Create the Right Holistic Experience for Consumers

Reply outlines the right approaches that you can use to generate value, maximise customer satisfaction and deliver success.

Reply Digital Transformation framework merges state of the art methodological, business and technical approaches, in order to ensure effective delivery of a transformation program in a reduced time elapsed.

25.05.2016 - 26.05.2016 / London

Event

Gartner Customer Strategies & Technologies Summit

Reply takes part in Europe’s most important annual gathering of business and IT professionals focusing on customer centered initiatives. Attendees are able to know how complex digital transformation projects have been successfully managed, bringing value to the enterprises and increasing customer satisfaction.

​HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

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08.03.2017 / Munich

Event

Cluster Reply Summit 2017 – Autonomous Agents

On March 8, 2017, the Cluster Reply Summit 2017 "Autonomous Agents - the Future of Customer Interaction" takes place in Munich. In an exclusive round, Cluster Reply’s experts explain the latest developments to improve customer interaction with chatbot solutions in which autonomous agents actively communicate with customers.

29.11.2016 - 30.11.2016 / Milano

Event

Forum Retail 2016

Click Reply and Cluster Reply take part in Forum Retail 2016, the annual event created for professionals of the retail world. The event is an opportunity to share experiences and evaluate new ideas for the business of the future.

15.03.2016 - 18.03.2016 / Hanover

Event

Salesforce World Tour @ CeBIT 2016

Arlanis Reply participates in the Salesforce World Tour taking place in Hanover from 15th-18th March 2016. Arlanis Reply supports companies in customizing Salesforce solutions according to their specific needs and business models. Besides Marketing, Sales and Services, Arlanis Reply offers profound expertise in the fields of Mobile and the Internet of Things (IoT).

Cloud-based CRM solution

Case Study

Above the Clouds - Airberlin lifts CRM into the Cloud!

airberlin opted to introduce Salesforce as the leading provider of cloud-based CRM solutions, and to use the support of Arlanis Reply as an experienced Salesforce Gold Consulting Partner. Arlanis Reply adapted Salesforce.com to the requirements of the customer, so that the Sales department can directly create contractual content using a flow / wizard.

Above the Clouds - Airberlin lifts CRM into the Cloud! 0

23.02.2016 / Augmented Reality

News & Communication

Forge Reply partners with Daikin in creating the Daikin YEAR app, the first Augmented Reality Calendar

Forge Reply has partnered with Daikin for the development​ and launch of Daikin YEAR app​, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.

11.02.2016 / Turin

Event

Microsoft Dynamics CRM Online

Cluster Reply and Microsoft host an event to present a dynamic, collaborative and agile approach for sales within the Manufacturing market, based on the Dynamics CRM platform.

17.11.2015 - 19.11.2015 / London

Event

Modern Marketing Experience

Riverland Reply takes part in the Oracle Modern Marketing Experience, on 17th - 19th November 2015 in London, presenting the Marketing Automation Services.

CRM for Stock Exchange

Case Study

Best Customer Service

Syskoplan Reply developed a consistent Customer Relationship Management solution for Deutsche Börse. SAP CRM standard software was refined to create a solution specially tailored to the needs of Deutsche Börse that optimally supports the business processes for the specialised areas.

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10.11.2015 - 11.11.2015 / Rome

Event

Auto CRM & Marketing Excellence 2015

Reply takes part in the fiftheen edition of Auto CRM & Marketing Excellence which takes place in Rome from 10th to 11th November 2015.

Oracle Cloud solutions

Video

The right tool for an accelerated world

Discover how Riverland Reply can support you with service-oriented, fast and scalable Oracle Cloud Solutions such as Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Service Cloud and Oracle Social Cloud.

Watch the video!

06.07.2015 / Frankfurt am Main

Event

Aviation Event

Arlanis Reply and Riverland Reply participate in the Aviation Event, which takes place in Frankfurt, House of Logistics and Mobility (HOLM), on 6 July 2015.

Contextual Marketing

Product

How to engage your customers with a tailored experience

Hi engage is a Contextual Marketing solution that enables brands and companies to open new, direct and customized communication channels with their customers.

How to engage your customers with a tailored experience 0