Netcomm
Forum
2018

XIII edition focused on
e-commerce,
digital retail and
digital transformation of companies.

REPLY TAKES PART AT THE EVENT

Reply is also present this year at the main Italian event dedicated to eCommerce.
As a Platinum partner, Reply participates with the contribution of some companies of its Network, focused and engaged in eCommerce. The event is spread over two days, offering the remarkable opportunity to deepen the dynamics and news related to the entire online shopping chain.

WHEN:

30th – 31sth May 2018 from 9:15am to 6:30pm

WHERE:

Mico - Gate 14 - Via Gattamelata 5, Milan

FOCUS ON

  • Omnichannel commerce
  • Digital Retail
  • Data Driven Marketing
  • Enhanced Logistics

Agenda:

click here to view the complete agenda of the event.

REPLY SPEECH | PARALLEL SESSIONS
30 - 31 May


30-05-2018 | 11:30am - 12:00am
Blue room 1

OMNICHANNEL RETAIL

Physical and digital convergence for sales and services, COIN’s Experience fast forward!

With Endless Aisle solutions we support the concept of having strong store associates who are incentivized to sell and paid by how much they sell. If you don't have store associates who believe in your omnichannel or Endless Aisle initiatives in your store, they will fail. Having a point of sale system that is integrated into those Endless Aisle initiatives is critical.”

30-05-2018 | 12:30am - 1:00pm
Yellow room 2

MARKETING

Story Selling: once upon a time, the Amazon Whisperer…

Amazon is no longer just a Marketplace, but it represents the most important starting point for Searching for products online. Amazon is therefore a Search Engine with its own algorithm for which it is necessary to provide an effective positioning and indexing strategy in order to improve the visibility of products, by leveraging specific SEO optimization factors. It is also an opportunity for companies that want to elevate their brand, with dedicated formats, in synergy with their own strategies on sales.

30-05-2018 | 2:00pm - 2:30pm
Yellow room 3

TECHNOLOGY

Self Adaptive Recommender Engine, a publishing industry case history.

Product Recommenders are becoming one of the most important means of communication between retail companies and their customers. One-to-one marketing helps to increase both Customer Engagement and to boost sales on E-commerce platforms, while on the other hand automated analytics helps improve the efficiency and the reactivity of the actions. Reply has developed a tailor made version of a Recommender Engine which can take advantage of various types of interactions of the customer with the product (purchases, ratings, web page views, social sharing actions…) and is capable to automatically adapt over time to specific customer needs by listening to the feedback actions collected. A real case developed for a client in the Publishing Industry will be presented.

31-05-2018 | 11:30am - 12:00am
Yellow room 2

LOGISTICS

e-Logistics: Services Beyond the Product

The importance of developing a robust e-commerce offering comes from the desire to satisfy evolving customer needs. We’re living in an age of ‘everywhere at anytime’ commerce and to succeed companies must differentiate by extending their proposition with innovative, value-added services.  Logistics for omnichannel strategies and smart delivery are becoming the new competitive arenas.  A digital supply chain must provide the accessibility, configurability and flexibility to cater to the specific needs of individuals and to improve customer service.

31-05-2018 | 12:00am - 12:30am
Yellow room 1

ANALYTICS

Data-Driven Automation: How to manage information through an intelligent platform

Effectiveness and timing are the needs that in recent years are driving companies decisions towards data-driven transformation. Being data-driven means having the ability to collect data effectively, correlate and analyze data to extract hidden phenomena, behaviours and the ability to transform data into a valuable product or service. The virtuous companies of innovation have broken the gap by adopting technologies and organizational models that put data at the center: Big Data platforms enable the work of Data Labs - a team of Data Scientist experts that transform raw data into final products: online adviser, real-time price optimization engines, Churn prevention systems, etc. Data Reply is a partner in the reconstruction of the backoffice for sales points from a process-driven concept to a data-driven concept; in which technologies, processes and applications have been chosen to enable services in real time and connect the physical point of sale with the virtual one.

31-05-2018 | 14:00 - 14:30
Blue room 1

OMNICHANNEL RETAIL

Ecommerce: how to design and build big dimensions, Cross country and Omni Channel system: how to

Managing large scale Ecommerce Programmes using Agile requires a strong combination of software delivery and management methodologies. Using automated pipelines for project implementation has become an important element in controlling the entire Programme Delivery together with the correct implementation of Agile cerimonies.With the use of an example, the session will demonstarte how the delivery of a large scale Agile program can been structured, with focus on progress measurement and software quality monitoring, through the use of a Real-Time Monitoring and the Information tool, integrated with CI pipeline.

REPLY COMMERCE EXPERIENCE

BOOTH & NETWORKING AREA


EXPLORE AND EXPERIENCE SOME INNOVATIVE SOLUTIONS FROM THE COMMERCIAL SECTOR AT THE REPLY BOOTH WHERE THERE WILL BE LIVE DEMONSTRATIONS. THE NETWORK REPLY EXPERTS ARE AVAILABLE FOR ONE-TO-ONE MEETINGS WHERE YOU CAN DISCUSS THE TOPICS FURTHER. WITH REGARDS TO THE FUTURE OF NEW TECHNOLOGIES AND MARKET TRENDS.

3D VISION FOR AN ENHANCED DIGITAL SHOPPING EXPERIENCE
Discovery Reply, Protocube Reply


Viewing the products in details is essential for the customer and the merchant as they pay close attention to the product representation. An astonishing stereoscopic view of your products without glasses or other devices in your digital windows or in-door digital displays draws customer’s attention and offers them a fun and interactive experience.

We present an innovative system that combines 3D no-glasses view, Content Management, Digital Signage, 3D modelling technologies and real time interactive customization of products through a charming digital experience for attracting the foot traffic into your store and tie more customers to your brand. Videos, 3D animations and 3D configurators present your brand, your products and involve the customers in a natural 3D vision experience while a backend system flexibly manages the contents personalized for each monitor.

ADVANCED CONTROL OF ECOMMERCE PLATFORMS
Blue Reply


The AI ​​and Application Performance Monitoring technologies, appropriately integrated, enable all the stakeholders of an ecommerce platform to have control, management and vision of all the elements that contribute to the technical and business performance of the platform, regardless of the technological platform used.

Blue Reply has implemented as a commerce solutions, a technological and methodological framework that allows the optimisation of the level of control in terms of technical and business performance. In particular, Dynatrace was used for the Application Performance Monitoring and IBM Watson Conversation in order to create a supporting digital agent. The two technologies were integrated and evolved with specific implementations that increased completeness by providing: a dashboard with a portfolio of KPI business oriented (as well as technical) and a digital agent (Chatbot) that allows the user to interact on a new channel and with a new User Experience. The demo will be developed specifically for Netcomm and will only be a prototype. The company intends to represent, as a use case, a negative performance of ecommerce in terms of sales in order to show how the dashboard works. The user can ask in the natural language (verbally or in writing) to the chatbot the cause of the degradation; the system will show the problem in dashboard.

DIGITAL EXPERIENCE DESIGN, FOR DIGITAL PAYMENTS
Pay Reply


The retail market is characterized by a profound digital transformation that involves both operating and business models. In the area of ​​payments, this sector is mainly impacted by two elements: the introduction of innovative payment methods that are flanked by the traditional monetary instruments (eg Alipay in the fashion sector), the creation of innovative purchasing and payment experiences that allow interaction between physical and digital stores.

In this context, Pay Reply has developed skills on Digital Payment which include specialized consultancy, Customer Experience design and technological development. The introduction on the market of POS Android and the new paradigm of distribution of services based on store, has allowed us to develop a specific expertise in the implementation of payment solutions that make the most of its potential. As part of NetComm, Pay Reply wants to present its know-how and design methodology and fast prototyping whilst presenting some cases linked to payment via Android POS.

SUPPLY CHAIN EXECUTION: CONVERGENCE FOR ECOMMERCE
Logistics Reply


Live presentation of Reply solutions in the Supply Chain Execution area based on the LEA Reply platform. We will demonstrate how our solutions can bring the benefits of efficiency, visibility and collaboration throughout the supply chain, in order to provide a complete and effective Omnichannel experience for end users.

Demo: “Supply Chain Execution Convergence for E-Commerce”

Visit the Reply stand for a live demo of our Supply Chain Execution solutions based on the LEA Reply Platform. We will demonstrate how our solutions can improve efficiency, visibility and collaboration along the entire supply chain to offer a complete and effective omnichannel experience to end customers.

Demo contents:


  • WMS: efficiency and control of inventory activities at the warehouse
  • Proof of Delivery: certified deliveries in a fully mobile context, real-time updates and digital signatures.
  • Dropship: fulfilment solution based on the dropshipment model (direct from supplier to end-customer) bringing visibility to e-commerce shipments