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Employee Experience and
Automation are three major factors for competitive advantage in the retail industry. These three areas need to be planned and delivered as part of a coordinated effort across the entire organisation to yield a maximum of benefits and to provide for a frictionless transformation process. Avvio Reply and Retail Reply support retailers to leverage the opportunities offered by advanced technology to create compelling customer journeys while ensuring that the companies’ employees are integrated in the change process.
Customer Centric Transformation
All change begins with developing a profound understanding for the customer journey. Understanding the meaning of the different business touchpoints from the perspective of the customer, is critical for the successful redesign of the whole customer journey. These insights have to be implemented not only in technical systems, but they need to be lived by the whole organization. This requires decisive change management to ensure all employees, not only the customer facing staff, are aligned with the new strategy.
Based on their combined experience and expertise in the retail sector and with employee experience initiatives,
Avvio Reply and
Retail Reply have developed a comprehensive approach for retail companies in their endeavour to improve sales performance. This approach encompasses all three dimensions: customers, employees and automation technology.
Download the brochure and learn more about the approach developed by Retail Reply and Avvio Reply:
Avvio Reply is the leading creative agency in Employee Experience and Engagement. Working across many organisational teams, most frequently in partnership with HR, Internal Communications, Marketing and IT to deliver seamless Employee Experience and Engagement strategies. Avvio Reply experience spans the entire employee life-cycle, but increasingly they are being asked to help organisations create and deliver employee Alignment, Readiness and Adoption initiatives. www.avvioreply.co.uk
Retail Reply is the Reply Group company specialising in retail digital and business consulting and is composed of specialist retail consultants who help achieve their client's retail vision through use of customer-centric digital solutions. Retail Reply’s expertise covers two key areas: Retail Architecture and Automated Retail Design. Thanks to years of expertise working alongside UK retailers, large and small, Retail Reply is capable of best advising how to drive client's businesses forward with smart use of technology. Retail Reply's mission is to help retailers innovate and ensure that they see tangible value at every step of the way. Its consultants are experts in Retail Innovation, Retail Ecosystems, Capability Transformation, Customer Centricity and Proximity Commerce and its services include capability-led planning, omnichannel strategy, customer journeys and architecture-managed services. www.retailreplyltd.co.uk