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Xpress Reply specialises in supporting customer-oriented processes in the B2C environment. Xpress Reply supports retail and order companies in the implementation of integrated software solutions for multi-channel businesses.
Xpress Reply is the specialist for retail and mass customer business within the Reply Deutschland corporate network. Founded in 1999 as a joint venture with Bertelsmann AG under the name cm4, Xpress Reply belongs today 100% to the Reply Deutschland AG network.
From its beginnings as an SAP specialist for the catalogue ordering business, Xpress Reply continuously adapted its service portfolio as a technology-independent industry specialist to meet the requirements of the market. Today Xpress Reply bundles knowledge and experience in customer-centred processes in retail trade and mass consumer business and has over 50 employees. Xpress Reply's projects, such as those for the home shopping channel HSE24, have received several awards: In 2008 HSE24 received the Best Practice Award at the CRM-expo, in the summer of 2009 the Handelsblatt publishing house named HSE24 the most customer-oriented service provider in Germany for 2009.
We offer IT consulting and solutions for the mass consumer market: